Managed Customer support
The open-source Intercom / Zendesk alternative — deployed, branded, and run for you. Own your data, with no per-seat fees.
What It Is
Own your customer conversations.
Chatwoot is an open-source customer-support platform that pulls every customer conversation — live chat, email, WhatsApp, social, and more — into one shared inbox. Run it on your own infrastructure and your customer data stays with you.
Intercom and Zendesk price by agent seat and conversation volume, and the bill grows with your team. Managed Chatwoot gives you the same shared-inbox workflow for a flat monthly fee, so support headcount can grow without per-seat penalties.
Key Features
Everything in the official build — managed and kept current by us.
Live chat, email, WhatsApp, Instagram, Facebook, Telegram, and SMS in one place.
Built-in AI can suggest replies and surface relevant past conversations for your agents.
Publish a self-service knowledge base so customers can answer their own questions.
Private notes, @mentions, labels, and assignment rules keep the team in sync.
Save common replies and auto-assign conversations to the right agents.
Measure satisfaction and conversation performance with built-in analytics.
Why Managed
You get the tool without the DevOps.
We install the official build on your infrastructure and brand it with your logo, colors, and domain.
SSL, access controls, and sensible hardening so it is production-ready from day one.
Automated backups so your data is safe and recoverable.
Health checks and monitoring keep it online without you watching it.
A real person to call when you need a change or hit an issue.
Add a Claude or Hermes automation layer on top via the official API — entirely separate from the app itself.
Pricing
Flat and transparent. Annual prepay gets you roughly two months free.
Chatwoot is open source (MIT (core; the enterprise directory is left untouched)). We deploy the official build unmodified and brand it through its own settings — we don’t fork or patch the source. Your instance runs on your server with your data, and if you ever leave you keep the instance plus a runbook to carry on without us. Any AI or automation we add is a separate service that talks to Chatwoot through its official API.
FAQ
Common questions about managed Chatwoot
Yes. Chatwoot is open source and runs on infrastructure you control. Your instance, your server, your data — we operate it for you, but it is yours.
You keep the instance and your data, plus a documented runbook for running it yourself or handing it to another provider. No lock-in.
That is the point. Unlike Intercom, there is no per-seat or per-contact tax — add users and grow usage on a flat monthly fee.
Yes. We can layer Claude or a Hermes AI employee on top through Chatwoot's official API — a separate service that talks to the app, so the open-source build stays unmodified.
Usually, yes. Data migration from your current Intercom (or similar) setup is available as an add-on — we scope it with you up front.
Book a call and we’ll stand up a branded Chatwoot on your infrastructure — and migrate your data if you have it.